CALL US

Kilts Scotland: Made to Measure Kilt Sales, Kilt Hire & Accessories
Kilts Scotland: Made to Measure Kilt Sales, Kilt Hire & Accessories

House of Argyll Terms

In these terms and conditions, the following words, phrases and abbreviations shall have the following meanings:

“You / Your” means the customer, consumer or purchaser.

“M2M” means Made to Measure. These are products which are made to specific sizes and are tailored to you. Items include but are not limited to; Kilts, Trews, Jackets and Waistcoats.

“M2O” means Made to Order. These are products which can be personalised or made to a customers specification. Made to Order items include but are not limited to Plaids, Tartan Ties, Tartan Garters, Hand Ties, Ladies Sashes, Sporrans and Cloth ordered by the metre.

 

  • House of Argyll accepts no responsibility for any measurements submitted by you. All items, including hires, M2O and M2M items will be made to sizes and specifications supplied and any order that does not fit cannot be refunded.
  • All M2M & M2O products require a 50% upfront deposit. All Deposits are non refundable.
  • Our staff are trained to take accurate notes of measurements at the point of purchase of all M2M products. M2M products will be made to these sizes unless supplied to us. It is your sole responsibility to inform us if you believe that these sizes may have changed. We cannot be held accountable for any items that do not fit in this case. M2M products are non refundable.
  • Manufacture of M2M products may take up to 12 weeks for completion from date of confirmation. In rare circumstances where fabric or materials are out of stock at a supplier it may take upto 16 weeks.
  • All M2O & M2M products are excluded from our returns policy and are ineligible for a refund unless faulty.
  • All M2O items and products must be paid for in full before any work commences and may take upto 28 days before completion unless otherwise informed.
  • All products must be paid for in full before collection or before the product is handed to a third party, including shipping agents. Delays in payment will cause delay in delivery.
  • Once a product is collected or sent, House of Argyll no longer has responsibility for it’s safety whilst in transport.
  • The content of this website is presented “as seen” and we do not guarantee its accuracy whether explicit or implied. House of Argyll reserves the right to amend any errors, withdraw parts of our site and update product information at any time. We also reserve the right to amend or cancel any orders placed whereby prices and product information are incorrect.
  • House of Argyll reserves the right to change and modify these terms and conditions at any time and by use of this site you hereby agree to the terms, any continued use after said changes will be considered as consent.
  • Any alterations undertaken must first be visually inspected. A quote will be given for the work to be carried out in line with your request. Once agreed and permission for work is granted all alterations will be dry cleaned in line with Health & Hygiene. In the event that there is any unforeseen work not quoted for and is required, unless otherwise stated, this work will be carried out at an hourly rate of £50.00 per hour. All alterations will receive new buckles and kilt straps where applicable.
  • By placing a deposit against any M2O or M2M product or by giving consent for alteration you hereby agree for all products to be made or altered to the sizes and or specifications taken or supplied, outlined in these terms and conditions.

Terms & Conditions of Hire

In these terms and conditions of hire, the following words, phrases and abbreviations shall have the following meanings:
“Hirer” means the person who makes a booking, either on their own behalf, on behalf of their party or on behalf of anyone under the age of 18.

  • A minimum deposit of £10.00 must be paid at the time of booking in order to secure it. All deposits are strictly non-refundable or transferable.
  • All hires must be paid for In Full on or before collection. If a hire is cancelled less than 12 weeks prior to collection no refunds will be given.
  • Underwear Must be worn at all times with any hire where a Kilt is issued.
  • If an outfit is not satisfactory the hirer must report this immediately to us no later than 12 noon on the day following the agreed collection date. We cannot accept any responsibility if you fail to do this, however will do our utmost to rectify it.
  • Our staff are trained to take accurate notes of measurements at time of booking. It is the hirers sole responsibility to inform us if they believe that their sizes may have changed. We cannot be held accountable for any items of clothing that do not fit if your sizes have changed.
  • As Children’s sizes frequently change whilst growing, it is the responsibility of the hirer to ensure a remeasurement at least 2 weeks before the date of hire to confirm correct sizes. This allows plenty of time to amend the order and ensure correct fitting. We will not be held liable for any Junior or Toddler outfit that does not fit where this is not adhered to.
  • All garments are quality checked before and after each hire to ensure a high standard and are free from any defects. However due to dry cleaning there may be a slight difference in colour especially when orders are placed for a large wedding party.
  • We cannot accept any responsibility for any bookings that self measure, please take careful and accurate measurements using our self measure guide as a reference. If self measuring, it is the hirers sole responsibility to ensure these sizes are accurate.
  • A Belt and Buckle are not supplied in our standard all inclusive adult, junior or toddler hire packages. This is because a waistcoat is supplied and is not proper etiquette. Belts and Buckles are available on request and may incur a surcharge.
  • Sgian Dubh are not supplied in any Junior or Toddler hire for safety reasons.
  • It is the responsibility of the Hirer to take care of any items in their possession during time of hire. Any item damaged or missing, including hangers or carriers, from the hire will be charged at full cost of replacement.
  • All items must be checked by a member of staff upon return.
  • Any soiled outfits or outfits contaminated with any bodily fluids will be charged an additional cleaning fee of up to £30.00 per item, in extreme cases we may ask for the item to be replaced.
  • All Hires are for a maximum of 4 days* unless otherwise agreed and must be returned before 2pm on date agreed. Failure to return hires on time will result in a late payment fee that is charged at £25.00 per hire per day. If the hire is not returned, and a further 4 day period has passed they may incur an additional hire surcharge at full price as well as any late payment fee. There is no exception to this condition.
    * Example of 4 day hire; if your function is on Saturday 10th, you collect your hire on Thursday 8th, 2 days prior to function and return on the next working day after function, in this case Monday 12th.

These terms and conditions and the contract of hire are governed by Scots Law.
I, in my capacity as Hirer, have read the above terms and conditions and agreed to comply with the obligations thereunder. By booking your hire, you agree to the Terms and Conditions of Hire and the Terms of any Hire outfit you collect.

Delivery & Returns

Delivery
We use various different courier companies to ship out goods depending on your needs and to keep shipping costs to a minimum.
For most items shipped domestically within mainland UK we aim for 3-5 working days from date of order unless specified otherwise.
Orders placed after 2pm will be processed the next working day. Orders placed after 2pm on Fridays will not be processed till the following Monday.
Made to measure and made to order items may vary if you would like further information on this please contact us for more information.
International delivery is available on request.

Returns
Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

We want you to be completely satisfied with your order, therefore we will happily exchange or refund any unsatisfactory goods, provided they are unused and in its original packaging within 28 days of dispatch. The exception to this is for any item that is made to a customers specific requirement or sizes, (E.g. Made to Measure Trews, Kilts, Jackets, Waistcoats, Garters, Ties or any material ordered by the metre).

Customers should note that you are responsible for the costs of returning any item under this 28-Day Returns Guarantee including any re-importation taxes etc. unless the goods supplied are faulty. All returns can be processed in store.

Should you wish to return an item please contact us before doing so to ensure this can be done in a timely and effective manner. Returned items must be sent back to us in their original packaging with any related accessories, the relevant receipt and will incur a 25% restocking fee.

We recommend goods are returned using a secure and trackable shipping method as they remain your responsibility until they are received by us. You can then either exchange the item for something else or receive a full refund of the price paid (excluding any delivery charges and card processing charges). The refund will be made to the card used when placing your order.

Loyalty Card Scheme

  • One loyalty stamp will be applied to your loyalty card per purchase of one full priced all inclusive adult outfit hire.
  • A combination of two Junior hires, two Toddler hires or one Junior and one Toddler hire is equivalent to one adult all inclusive hire. Combinations must be purchased at the same time in order to qualify for a loyalty stamp.
  • Upon collection of five stamps you will receive your next hire free of charge. Your loyalty card then may be exchanged as proof of payment upon collection of hire.
  • Loyalty cards cannot be used in conjunction with any other offer or promotion and are non transferable.
  • Only one loyalty card may be used per person at any one time.
  • We reserve the right not to accept or void the loyalty card if we believe the loyalty card has been tampered with.

Hire 6 Adult Outfits – Pay For 5

Offer is valid all year round when 6 (or any multiple of 6) adult all inclusive hires are booked for the same function date, you will receive one outfit free of charge (for each multiple). Outfits do not have to be the same and this offer is not valid in conjunction with any other offer including the loyalty card scheme.

Emergency Services & Armed Forces Discount

Members of all emergency services including staff working for but not limited to NHS, Scottish Fire & Rescue Service, Police Scotland, British Army, Royal Navy, Royal Air Force or Royal Marines are entitled to a discount of upto 10% on full priced items and are valid all year round.

 

  • Discounts cannot be used in conjunction with any other offer or promotion.
  • Discounts are only available in store and are not applicable online.
  • Proof of ID is required to activate the offer. Bluelight and Defence Discount cards are also accepted.