House of Argyll TERMS

1. Company Information & Definitions

House of Argyll is the trading name of House of Argyll Ltd, a company registered in the United Kingdom.

Company Registration Number: SC779652
Registered Office: Unit 18, Lomond Trade Centre, Lomond Industrial Estate, Alexandria, G83 0TL, United Kingdom

Throughout these Terms and Conditions:

References to “House of Argyll”, “we”, “us”, or “our” mean House of Argyll Ltd trading as House of Argyll.
References to “you” or “your” mean the customer purchasing goods or services from us.
House of Argyll Ltd is the legal contracting entity responsible for the sale of goods and provision of services described herein.
“Order Date” means the date the order is confirmed and the deposit is received.
“Collection Date” means the date on which your order is due to be collected or delivered.
“Return Date” means the agreed date of return at the time of booking.

2. General Sales Terms & Website Usage

Customer Measurements: House of Argyll Ltd cannot accept responsibility for any measurements submitted by you, the consumer. We will make your outfit to the sizes you submit to us in your final order, and any outfit that does not fit as a result cannot be refunded.
Payment Terms: All orders must be paid for in full before collection or before the product is handed to a third party, including shipping agents. Delays in payment will cause delays in delivery.
Website Availability: Given the unpredictability of the online environment, we do not promise that our website will be uninterrupted, error-free, or free of viruses or bugs, or compatible with any other software or material. Accessing our website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Website Content & Pricing Errors: The content of our website is presented “as is”, and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site, or update product information at any time. We reserve the right to amend or cancel any orders placed where prices and product information were displayed incorrectly.
Changes to Terms: We reserve the right to change, modify, or add to these Terms and Conditions at any time. Your continued use of this site following such changes shall signify your agreement to be bound by the modified terms. Please review these terms regularly. If you do not agree to any changes, you must immediately stop using the website.
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with Scots Law. In the event of any dispute, the matter will be dealt with exclusively by the Scottish courts.

3. Promotions, Discounts & Loyalty Schemes

Gift Vouchers

Gift Vouchers are redeemable in-store or online using the online voucher code.
Gift Vouchers cannot be used in conjunction with any other discounts or offers.
Gift Vouchers cannot be exchanged for cash and have no monetary value unless redeemed in accordance with these terms.
Gift Vouchers are valid for 12 months from the date of purchase unless otherwise stated on the voucher itself. Vouchers will not be accepted after the 12-month limit without prior authorization.
Gift Vouchers cannot be exchanged for Ex-Hire items.
We are not responsible for lost, stolen, or irreparably damaged vouchers. If your voucher is lost or stolen, please contact us immediately.
We reserve the right to cancel a voucher if we believe it was obtained fraudulently or tampered with.

Loyalty Card Reward Scheme

One loyalty stamp will be applied to your loyalty card per purchase of one full-priced, all-inclusive adult outfit hire.
A combination of two Junior hires, two Toddler hires, or one Junior and one Toddler hire is equivalent to one adult all-inclusive hire. These combinations must be purchased in the same transaction to qualify for a stamp.
Upon collecting 5 stamps, you can redeem your loyalty card to receive your 6th hire free of charge. Your loyalty card must be surrendered as proof of entitlement upon booking the 6th hire.
Loyalty cards cannot be used in conjunction with any other offer or promotion and are non-transferable.
Loyalty cards cannot be exchanged for cash and have no monetary value unless redeemed in accordance with these terms.
Only one loyalty card may be used per person at any one time.

Wedding Party Discount

Offer is valid all year round when 6 adult all-inclusive hires are booked under the same party for the same function date. You will receive one outfit free of charge for every qualifying group of 6 (cheapest adult all-inclusive hire free).
This offer is valid for every multiple of 6 hires.
Outfits must be classified as “all-inclusive” but do not have to be identical.
To qualify, order balances must be paid collectively and no later than 14 days prior to the Collection Date.
A combination of any 2 Junior or Toddler Hires combined can be classified as 1 all-inclusive adult hire for counting purposes toward this offer.
This offer is not valid in conjunction with any other offer or discount, including the loyalty card scheme.
Offer is not valid on Ghillie Outfit Hires or part hires.

Blue Light & Military Discount

Members of the emergency services and armed forces—including but not limited to the NHS, Scottish Fire & Rescue Service, Police Scotland, British Army, Royal Navy, Royal Air Force, or Royal Marines—are entitled to a discount of up to 10% on full-priced items or hires.
Discounts are valid all year round but are available in-store only (not applicable online).
Proof of ID is required (Blue Light Card or Defence Discount Card accepted).
Discounts apply to single hires/purchases only and do not apply to group bookings, package deals, or other promotions.

Online Discount Codes

Discount codes apply to the value of the order, excluding delivery costs.
Codes must be entered into the Discount Code field at checkout to be applied.
Unless stated otherwise, discount codes cannot be combined, and only one code can be applied per order.
Discounts cannot be applied to special offers, promotions, or package deals.
Offers can be amended or withdrawn at any time.

4. Delivery & Returns Policy

Delivery

We use various courier services to keep shipping costs as economical as possible.
We aim to process and fulfill all orders within 3 to 5 working days from the Order Date prior to dispatch unless otherwise stated.
Once dispatched, orders are sent via a tracked delivery service that typically takes up to 48 hours, though your package may arrive sooner. You will receive a tracking link via email to monitor your shipment.
Orders placed after 2:00 PM will be processed the next working day. Orders placed after 2:00 PM on Friday will be processed the following Monday.
Lead times for Made-to-Measure, Made-to-Order and Back-Order items vary; please contact us for details.
Age Verification: Any order containing a Sgian Dubh (classified as a bladed article or replica) must be signed for by an adult over 18 years of age residing at the delivery address. Proof of age will be requested by the courier.

International Delivery

International delivery is available on request.
Taxes, customs clearance charges, or import duties outside the UK are the sole responsibility of the buyer.
When ordering from us internationally, you assume all liability for importing the goods and paying any local taxes or duties. In some cases, additional charges must be paid directly to the local authority or courier before goods are released.

Returns & Statutory Rights

Nothing in these terms affects your statutory rights as a consumer.

1. Statutory Right to Cancel (Distance Sales):

- For online or distance orders, you have a statutory right to cancel within 14 days of receiving your goods.
- You then have a further 14 days from notification to return the goods.
- Notification may be sent in writing or via email to info@houseofargyll.com including your order number. A returns form is available here.

2. Return Postage:

- You are responsible for return shipping costs unless items are faulty, damaged, or incorrect.
- If a return is sent with insufficient postage and results in a carrier surcharge to House of Argyll, we reserve the right to seek reimbursement for the actual cost incurred.
- We recommend using a tracked postal service and retaining proof of postage
- For faulty or misdescribed goods, we will provide a prepaid shipping label.

3. Condition of Returned Goods:

- Goods must be returned securely in their original packaging.
- You may handle goods to inspect them as you would in a retail shop. If items are handled excessively resulting in diminished value, a deduction may be made from the refund.

4. Faulty, damaged or incorrectly supplied goods:

- Your statutory rights are not affected by our returns policy.
- If an item is faulty, damaged on arrival or not as described, please contact us as soon as possible.
- Where a return is required because the goods are faulty, incorrect or otherwise, House of Argyll will arrange a pre-paid shipping label.
- Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.
- Please contact us before returning faulty or incorrect goods wherever possible so that we can advise you of the appropriate return procedure

5. Refund Processing:

Refunds will only be issued via the original payment method within 14 days of receiving the returned goods.

6. 28-Day Guarantee (Retail Goods):

- We offer a voluntary 28-day return/exchange period on standard, eligible retail goods starting from the date of delivery.
- Items must be unused, unwashed, unaltered, and in resalable condition with original tags.
- Goods must not have been damaged, altered, personalized or worn beyond what would reasonably be required to inspect them.
- Return shipping costs are paid by the customer.
- Goods must be returned to our store or received at our designated returns address within 28 days of original delivery.

7. Exclusions:

- Made-to-Measure / Custom Items: Kilts, altered garments, or personalized items built to your specifications are exempt from statutory cancellation rights unless faulty.
- Ex-Hire Items: may show moderate signs of wear and tear or damage. Where possible this will be highlighted at the point of purchase and as such cannot be returned where identified as faulty.
- Clearance Items: are not included in our 28-Day Guarantee
- Made-to-Order Items: This includes but not limited to; Trews, Kilts, Jackets, Waistcoats, Sporrans or any material ordered by the metre.
- Hygiene Items: Kilt hose and other sealed items cannot be returned once the protective packaging has been unsealed/opened.
- In-Store Purchases: The statutory 14-day distance cancellation right does not apply to showroom purchases, though our voluntary 28-day policy may apply to qualifying retail goods.

8. Returns Procedure:

- Before returning an item, please contact us where possible and provide:
  - Your order number;
  - Your name;
  - The item(s) you are returning;
  - The reason for the return, if applicable; and
  - Whether you require a refund or exchange.
- Please download and complete the returns form and package the goods securely, and send them to:

Returns Dept.
House of Argyll Ltd
Unit 18, Lomond Trade Centre
Lomond Industrial Estate
Alexandria
West Dunbartonshire
G83 0TL

- Returns must contain a completed returns form which can be downloaded here. Any returns without a returns form may incur a delay in processing.
- We strongly recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

5. Online Pricing & VAT

- Our prices are subject to change without prior notice.
- For up-to-date prices please refer to our website or contact our store.
- Prices found on social media, blogs or any other online publication are not guaranteed to be current and therefore should be confirmed via the website.
- All prices displayed by House of Argyll are inclusive of VAT where applicable, unless otherwise stated.
- Where VAT is applicable, it will be charged at the prevailing rate and is included in the advertised price. A VAT invoice can be provided upon request by contacting info@houseofargyll.com where applicable.
- For eligible orders shipped outside the United Kingdom, UK Value Added Tax (VAT) will be removed from your order total where permitted by law prior to payment completion. Please note that international orders may be subject to local import taxes, customs duties, and clearance fees upon arrival in the destination country, which are the responsibility of the recipient.

6. Alteration Services

- All alteration garments must undergo a visual inspection prior to providing a quote.
- Hygiene Requirement: Once an alteration is agreed upon, all garments will be dry cleaned by us in accordance with health and hygiene regulations—no exceptions.
- Any unavoidable, unforeseen extra work not in the initial quote will be charged at an hourly rate of £40.00 per hour.
- All kilt alterations will receive new standard buckles and kilt straps where applicable, unless explicitly instructed otherwise. This excludes minor repairs and hem adjustments.
- Please remove all personal accessories before submitting garments; we accept no liability for attached items left on the garment.

7. Terms & Conditions of Hire

In these terms and conditions of hire, the following words, phrases and abbreviations shall have the following meanings:

“Hirer” means the person who makes a booking, either on their own behalf, on behalf of their party, on behalf of anyone under the age of 18 or makes any amount of payment towards the order.

“We”, Our, Us” means House of Argyll Ltd.

“Self-Measure” means orders placed where sizes have been provided to us.

“Order Date” means the date the order is confirmed and deposit is received.

“Collection Date” means the date on which your order is due to be collected or delivered.

“Return Date” means the date of agreed return at the time of booking.

Booking of Hire:

A minimum deposit of £20.00 must be paid at the time of booking in order to secure it. All deposits are strictly non-refundable or transferable.
All hires must be paid for in full before the Collection Date.
If a hire is cancelled within 60 days of the Collection Date no refunds will be given. Any cancellation over 60 days prior to the Collection Date will receive a refund, minus the minimum deposit. All cancellations must be provided in writing.
Any amendments unless taken in store must be provided in writing.
Our staff are trained to take accurate notes of measurements at time of booking. It is the Hirers sole responsibility to inform us if they believe that their sizes may have changed prior to the Collection Date. We cannot be held accountable for any items of clothing that do not fit if your sizes have changed.
Junior / Toddler outfits are determined by size, not age (Chest 32”, Waist 26”, Length 22”) / (Chest 26”, Waist 22”, Length 14”) if you measure more than this in any category you will be charged appropriately.
A Belt and Buckle are not supplied in any of our all-inclusive hire packages. This is because a waistcoat is supplied and is not proper etiquette. Belts and Buckles are available on request and will incur a surcharge.
Sgian Dubh are not supplied in any outfit where the Hirer is under the age of 18.
All garments are quality checked before and after each hire to ensure a high standard and are free from any defects. However, due to dry cleaning there may be a slight difference in colour especially when orders are placed for a large wedding party.

Collection of Hire

You will receive a text message to inform you that you hire is ready for collection. Please allow for the text to arrive before attempting to collect your order as it may not be ready to collect before it.
It is the responsibility of the Hirer to take care of any items in their possession during time of hire. Any item damaged or missing, including hangers or carriers, from the hire will be charged for. If one member of the group is collecting and / or one member of the group is returning other party member orders, they will be held responsible for any damage or loss to any of the garments contained within the orders they have collected / returned.
Underwear Must be worn at all times with any hire where a Kilt is issued.
If an outfit is not satisfactory the Hirer must report this immediately to us no later than 12 noon on the day following Collection Date. We cannot accept any responsibility if you fail to do this, however will do our utmost to rectify it.
As Children’s sizes frequently change whilst growing, it is the responsibility of the Hirer to ensure a remeasurement at least 3 weeks before Collection Date to confirm correct sizes. This allows plenty of time to amend the order and ensure correct fitting. We will not be held liable for any Junior or Toddler outfit that does not fit where this is not adhered to.
We cannot accept any responsibility for any bookings that self-measure, please take careful and accurate measurements using our self-measure guide as a reference. If self-measuring, it is the Hirers sole responsibility to ensure these sizes are accurate.

Return of Hire

All Hires must be returned by 2pm on the agreed Return Date. Failure to return hires on time will result in a late payment fee that is charged at £25.00 per hire per day. There is no exception to this condition.
All Hires must be checked by a member of staff upon return so please allow time for this. If you do not wait for items to be checked, another member of staff can verify any value to be taken off any card details held on file for any missing or damaged items relating to the hirer. Lost items will be charged at their full value. A full list of charges is available on request.
Any soiled outfits or outfits contaminated with any bodily fluids will be charged an additional cleaning fee of up to £35.00 per item, in extreme cases we may ask for the item to be replaced.

We reserve the right to change or modify these terms and conditions at any time and suggest you read them and re-read them regularly. If you feel unable to accept any of these terms and conditions you may cancel this order, in writing, within 48 hours of the Order Date and receive a full refund, including your deposit, unless your collection falls within seven days of the Order Date. You can find the most up to date terms on our website at www.houseofargyll.com/terms.

These terms and conditions and the contract of hire are governed by Scots Law.

I, in my capacity as Hirer, have read the above terms and conditions and agreed to comply with the obligations thereunder. By booking your hire, you agree to the Terms and Conditions of Hire and the Terms of any Hire outfit you collect.

8. Made-to-Measure (M2M) & Made-to-Order (M2O) Terms

Definitions

“M2M” (Made-to-Measure): Products tailored to your specific measurements (e.g., Kilts, Trews, Jackets, Waistcoats).
“M2O” (Made-to-Order): Customized or personalized items (e.g., Sashes, Hand Ties, Tartan Ties, Cloth by the Metre).
“Special Weave”: Fabric woven on request that is not routinely stocked by suppliers.

Deposits & Lead Times

Standard M2M items require a non-refundable 50% deposit. Special Weave items require a non-refundable 75% deposit.
All deposits are strictly non-refundable.
All M2O items must be paid in full before production starts.
Manufacturing lead times may vary by item but are typically up to 12 weeks (or up to 16 weeks if materials are out of stock with suppliers). M2O items generally take up to 14 days. Final lead time expectations will be explicitly agreed upon at the point of purchase.
Full payment is required before collection or dispatch.

Measurements & Liability

All products will be made to the required sizes either taken by House of Argyll or provided by you.
We accept no responsibility for fitting errors arising from measurements provided directly by you.
If our staff measure you in-store, garments will be made to those dimensions; you must notify us immediately of any body changes prior to manufacture.
Due to textile manufacturing processes, subtle colour variations between fabric swatches and finished garments may occur.
M2M and M2O products are non-refundable and exempt from standard returns policies unless demonstrably defective or incorrectly manufactured relative to agreed specifications.

We reserve the right to change or modify these terms and conditions at any time and suggest you read them and re-read them regularly. If you feel unable to accept any of these terms and conditions you may cancel your order, in writing, within 48 hours of the Order Date and receive a refund, or your deposit excluding any costs already incurred for materials already purchased in relation to your order, unless your order falls within seven days of the Order Date.